1. Overall, how satisfied were you with my services?
2. On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me?
3. What elements of the service I provided most impressed you?
Absolute efficiency, promptness and problem solving …. all with a smile!!! No issue is ever too hard! There are always options and advice provided. Purchasing property and negotiating the mortgage minefield is probably the biggest stress one can face. To know there is someone in the trenches with you who not only supports you but can find the way out, simply makes the process almost a pleasure!
4. Are there any improvements to my service I could make?
Increase my borrowing capacity!
5. Please rate me on each of the following:
Understanding of your needs: Excellent
Knowledge and explanation of products: Excellent
Courtesy and friendliness: Excellent
Communication (i.e. keeping you up to date): Excellent
Quality of service: Excellent
6. Did I keep you informed during the application and approval process?
7. Would you be interested in knowing more about any of the other services I provide?
8. Would you recommend my services to others?
9. How did you hear about me?
Word of mouth (Personal)
I’d love for you to include a customer testimonial on my service to you or any other feedback. Great testimonials help promote my service and may be published on my website using your first name only.
Julie, you’re the best! I had no idea all the different loan options available! It is so reassuring that you are just a phone call or email away as you always seem to come up with a solution when a sudden curved ball is thrown as happens frequently when buying property! Thank you for not only being an amazing mortgage broker but a counsellor and advisor! MJ