1. Overall, how satisfied were you with my services?
2. On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me?
3. What elements of the service I provided most impressed you?
Julie, you seemed to always available, day or night. Even when there was a minor query you were always quick to respond. Because of this, when any issue did present itself, we were able to trust that you would advocate for the most efficient outcome that benefitted us.
4. Are there any improvements to my service I could make?
None at this stage Julie. Just keep doing what you are doing.
5. Please rate me on each of the following:
Understanding of your needs: Good
Knowledge and explanation of products: Excellent
Courtesy and friendliness: Excellent
Communication (i.e. keeping you up to date): Excellent
Quality of service: Excellent
6. Did I keep you informed during the application and approval process?
7. Would you be interested in knowing more about any of the other services I provide?
8. Would you recommend my services to others?
9. How did you hear about me?
Other – You came to us through Sim Chan, which we are greatful for.
I’d love for you to include a customer testimonial on my service to you or any other feedback. Great testimonials help promote my service and may be published on my website using your first name only.
We have no hesitations in recommending Julie Rashleigh as a mortgage financial broker. After deciding to review our financials, Julie took our information and presented a number of options that were available to us. Each option was explained thoroughly detailing the advantages or any variations in spending habits that could be encountered as a result of the change. Her knowledge and professionalism throughout our dealings ensured that the best outcome was efficiently delivered. Julie was always available, kept us up to date regularly and was happy to travel to our place which provided a relaxing environment to do business. We have spoken highly of Julie to our close friends and recommended they contact her when the time comes.